This place is clean with an amazing location near restaurants and the German market, smooth check-in process, great customer service, an outdoor bar, and a lovely pool.

Great staff here - they were so helpful! the room was a good size with a pretty view of the ocean 🌊. the breakfast had a lot of delicious choices and was really enjoyable.

it's nice hotel with magnificent location to the german market. strongly recommend.

No reason to complain, I had an excellent stay and would not hesitate to return there. Fine hotel with incredible location close to bus stops, and the breakfast was enjoyable. I thoroughly enjoyed the fact that the room was clean and the bed was exceptionally comfortable. I could use WiFi, a TV, and a balcony.

Restaurants and bars were next to the place:)))

The room we stayed in was tidy and perfect with the balcony, TV, as for instance. the location itself was absolutely perfect and best possible, right next to Iglesia la Porciuncula Church.

Exceptionally good views from the hotel. Magnificent, exceptionally nice location in the area. Reasonably large and compact room. Very clean bed and quiet in the evenings. Rewritten review: The Universal Hotel Neptuno in Playa de Palma offers guests exceptionally good views and a magnificent location in the area. the reasonably large and compact rooms provide very clean beds, ensuring a quiet evening atmosphere.

very nice view on the beach

noise outside

It truly was a good experience. Stay there and enjoy your Playa de Palma vacation.

We had a fantastic stay at this hotel! The value for money was excellent, the room was comfortable and clean, and the location right by the beach was perfect. The staff were incredibly friendly and went above and beyond to make our stay enjoyable.

The breakfast experience could have been improved with a wider variety of options.

Nice hotel in a perfect location near the beach. Food was good and the rooms are very clean, mostly with great ocean view. Definitely a place to return to.

The Hotel was very clean . The presentation and quantity of the cold food was excellant. Staff were very pleasent and helpful.

Staff at reception had very little english which was a little frustrating. The beds seemed to be very hard.

the staff at Universal Hotel made my experience fantastic - they were friendly and helpful. the room was exactly as shown in the photo, with a comfortable bed. I enjoyed the superb pool area and the lifeguard on duty. Breakfasts were also very good, and I appreciated the occasional fruit kebabs brought around by the staff. a great hotel and a lovely area to stay in. Cons: Nothing, all great! 😃.

The breakfast and dinner were amazing, eating outside with a beautiful sea view was unforgettable. The staff was very friendly and helpful. The location is excellent, right in the centre of the nightlife. The loud Germans singing their national songs didn't spoil the vacation as u can hear them only with the open balcony. We would like to stay at this hotel again!

Very good selection of food both in the morning and afternoon, different each day and the food was delicious.

I don't speak German, this hotel is located in the 'German' area and everything is relative to the German tourists, even the TV is in German, I didn't know this before the trip.

We absolutely loved our stay at this luxurious hotel. The location was perfect, situated in a mainly German area of Playa de Palma. The service was top-notch, with room service, car hire, dry cleaning, and bicycle hire available. The housekeeping was excellent, ensuring our room was always spotless. The staff were incredibly helpful and attentive, making us feel welcomed from the moment we arrived. The amenities were outstanding, including an indoor and outdoor swimming pool, jacuzzi, sauna, and beach access. We also enjoyed the on-site beauty treatments, such as massages, body wraps, and facials. The sun terrace provided a relaxing spot to soak up the sun, and the seasonal outdoor pool was a refreshing retreat. The Wi-Fi access was reliable, and the 24-hour reception and luggage storage were convenient services. we had a fantastic experience at this hotel.

We highly recommend this hotel to everyone.